Samsongolfcarts GOLF CARS PARTS RETURN POLICY
All items sold at our stores & website come with a 100% Satisfaction Guarantee (excludes special order/custom items). If you are not completely satisfied with your order when it arrives, we¹ll accept returns for exchange or refund within 30 calendar days after delivery of the product. Refunds are contingent upon inspection of item(s) once we receive the goods back.
Please call our toll free phone number , pressing prompt #2 to reach the Parts Department.
Request a Return Goods Authorization (RGA) number within 30 calendar days from receipt of your order.
All returns require an RGA number and need to be in like “new” (unused) condition, without showing signs of wear or damage and returned with all original packaging.
A copy of the original sales receipt/packing slip must accompany all returns.
Ensure the RGA number is clearly visible on the outside surface of the shipping container.
Returns will not be accepted without a valid RGA number.
Items returned without contacting us prior to returning, will NOT be accepted.
Items returned between 30 to 90 calendar days will be subject to a 25% restocking fee.
Items returned after 90 calendar days will not be accepted.
All special or custom order items, including tools & electrical items, are considered not returnable for any reason other than a manufacturer’s product defect.
Refunds involving electrical items are contingent upon inspection &/or re-testing of the item by the product’s manufacturer. Please allow 30-60 calendar days for this process to be complete & credit issued if an item is found to be a manufacturer’s defect.
If an item is received damaged or incorrectly shipped by us, please contact us immediately.
The customer is responsible for return shipping charges on authorized returns if it is determined the seller is not at fault.